Job posting: Customer Support Technician and Technical Sales Representative

Customer Support Technician

We are now experiencing rapid growth. Our professional expert team and distribution center in Delta BC is seeking an experienced Customer Support Technician to provide technical support for our products and clients. This is a full-time, permanent position.

Job Duties

  • Preparing and updating equipment documentation (installation manual, commissioning manual, user manual, etc.) and other technical documentation as needed to better assist customers during their implementations.
  • Assisting in the installation, commissioning and operation training of on-site equipment, ensure equipment is operational and functioning accordingly.
  • Solution presentations and demonstrations, including technology-related inquiries, provide advice and recommendations to customers in response to identified issues.
  • Providing after-sale support to client over the phone/remote/on-site, supervise repair and follow up of said equipment.
  • Regular client contact/visit, customer problem feedback and tracking.
  • Assessing client’ needs and requirements and develop turnkey solutions.
  • Proactively evaluate engineering processes and design and develop flexible or integrated processes to increase efficiency.
  • Working closely with the Manufacturing team, providing input into the improvement of design or manufacturing of equipment.
  • Provides expertise and support to sales/marketing teams to communicate products, services, and client needs, knowledge and best practices with co-workers.
  • Support marketing activities by attending trade shows, conferences and other marketing events.
  • Other related jobs and responsibility when necessary.
  • Domestic and or international travel needed.

Job Requirements

  • A college degree (or above) in technical engineering or in a related engineering discipline is required.
  • High level technical skills and willingness to learn, comprehension of technical information, E.g. electrical schematics, specifications, equipment manuals, parts manuals, etc. and process engineering troubleshooting.
  • Knowledge of industry regulations, standards and practices, be familiar with equipment safety standards (UL, CSA, ASME, etc.).
  • Excellent verbal and written communication skills, ability to easily communicate technical information with both highly technical people and non-technical people alike.
  • Extensive and exceptional customer service practices, and a positive attitude for listening and solving problems.
  • Strong troubleshooting, analytical, and organizational skills.
  • A structured approach to project execution with the ability to plan, prioritize, and work under pressure to meet expectations and deadlines.
  • Experience using Microsoft Office
  • Valid driver’s license and access to a reliable vehicle.
  • Valid passport with the ability to travel national and international
  • Relevant hands on experience working with mechanical engineering is preferred.
  • Bilingual (second language) is an asset.

We offer competitive salary and benefits. Qualified candidates should email their resume and cover letter to: info@bioxtralabs.com.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Technical Sales Representative


Job Duties

  • Research and identify potential clients, proactively connecting with new customers, evaluating prospects, and maintaining relations with existing customers.
  • Regular client contact/visit, consult with clients to assess and understand their equipment needs and systems requirements.
  • Prepare responses to RFP (request for proposals) and RFI (request for information).
  • Understand product roadmap, and know how to communicate in a pre-sales environment.
  • Make technical presentations and demonstrate how a product meets client needs.
  • Close and grow sales through professional communication with existing and potential clients.
  • Working with sales coordination and administration teams to prepare proposals/quotes, and to process customer orders.
  • Analyze costs and sales, prepare reports and keep customer records.
  • Work on after-sales support services and provide technical back up as required.
  • Assesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities.
  • Attend and participate in trade shows, conferences and other marketing events.
  • Recommending manufacturing improvements to meet specific customer needs, help in the design of custom-made products.

Job Requirements

  • Secondary (high) school graduation certificate, or Diploma, certificate/training in sales, business, Mechanical Engineering, Business, or related fields is preferred.
  • Machinery/Equipment sales experience and/or sales of technical products and services is preferred.
  • Professional communication, negotiation and presentation skills (both verbal and written).
  • Strong technical writing skills with experience in preparing technical sales presentations and proposals.
  • Excellent sales and customer service skills with a proven ability to explain technical products to non-technical audiences.
  • Ability to apply engineering, technology, or other related principles to product sales.
  • Great at building rapport, friendly, outgoing, and enjoy engaging with new people via phone, email, and on social media.
  • Experience using Microsoft Office.
  • Valid passport with the ability to travel national and international
  • Bilingual (second language) is an asset.


This is a commission base position with much of the scheduling being driven by yourself.

We offer competitive salary and benefits. Qualified candidates should email their resume and cover letter to: info@bioxtralabs.com.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.